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Job Title: Bilingual Insurance Assistance Specialist - Somerset, NJ
Description

 

Job Summary:
Provide customer service phone coverage in a high call volume call center environment for inVentiv Patient Access Solutions (iPAS).
Perform associated data entry and multiple clerical tasks.     
 
Key Job Responsibilities:
(Duties may include, but not limited to all or some of the following)
  • Responsible for completion of assigned day-to-day work activities
  • Handle patient inquiry and application assistance
  • Data enter demographics, inquiry notes and online applications
  • Meet department customer service, call and data entry standards
  • Print, mail and/or fax program correspondence
  • Perform clerical duties: filing, faxing, shredding, folding letters, etc.
  • Perform special assignments when requested by management
  • Troubleshoot patient inquiry and application issues
  • Participate in team meetings
  • Work within a team environment
 
Job Qualifications:
 
Education
Required:    Associates Degree; Pharmacy Technician certification or
demonstrated relevant experience in the healthcare or health insurance industry
 
Solid computer skills; ability to learn new technology quickly; Excel knowledge  
 
Preferred:   Bachelors Degree
Customer Service experience
Experience in high-volume data entry and call handling
  
Skills Required:   
  • Bilingual Spanish
  • Excellent Customer service skills focusing on empathy for callers, mostly patient advocates/HCP
  • Fast and accurate data entry
  • Ability to handle multiple tasks
  • Good organizational skills
  • Ability to determine case status
  • Ability to identify data entry and application issues and bring them to the attention of management
  • Ability to interact within a team
  • Ability to interact with a diverse group
  • Ability to receive and continuously improve from performance feedback
  • Ability to speak at an appropriate level of literacy for callers
 
MUST BE ABLE TO WORK BETWEEN THE HOURS OF 8AM AND 8PM Monday to Friday

(rotational shift – 40 hr work week)         

Details
Job Ref: 50660
Start Date: 07/14/2014
Hours: Temp
Location: USA
Working Term: Temporary
Application Deadline: 07/15/2014
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