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Job Title: Bilingual Service and Parts Associate of Latin America
Description
Job #2014-CS2
Category: Aftermarket: Parts
Keywords: Bilingual, Spanish, Latin America, SAP, MRP, Aftermarket

Job Description:

Summary of Position Responsibility:  Provide direct assistance to Customers and Goss Agents in their respective product/market segment. Expand and grow new Service and Parts opportunities in the Latin American market (other market involvement as required).  Serve as a liaison between customers, Sales, internal departments and internal inter-company organizations on parts orders, financial and schedule related issues.

 

Essential Duties and Responsibilities include the following:

  • Responsible for the coordination of customer orders from receipt of order to final payment. 
  • Respond to customer parts requirements by identifying parts using mechanical assembly, machining drawings, electrical schematics and wiring documents and expediting them through Service Parts Operations Team. 
  • Proactively grow parts and service revenue through direct marketing.
  • Negotiate parts packages for sale of Excess and Obsolete inventory reporting to customers’ Bill of Material.
  • Develop Social Media and Marketing Tools for cold calling and to make contact with dormant accounts.
  • Create customer history reporting to identify spending trends for customer review.
  • Coordinate all customer financial releases with Finance prior to material shipment.
  • Provide parts pricing quotes availability and shipping information to customer.
  • Enter parts orders into SAP order entry system, review orders for accuracy.  Advise customer of changes in delivery or other issues that may occur.
  • Administer customer returns parts process following RA (Return Authorization) through origination. 
  • Review and approve Agent/Dealer parts commission statements prior to Finance distribution.
  • Track and expedite assemblies and provide current delivery dates of purchased parts for open orders.    
  • Respond to customers’ need of clarification requirements with regard to press equipment.
  • Compile data and statistical information and develop related reports for parts and service.
  • Travel to customer sites as necessary.
  • Arrange and manage customer visits to Goss facilities.
  • Assist in the planning and setup of trade show activities.

 

Job Requirements:

Knowledge & Experience:

  • Bachelor’s degree in Business Administration or equivalent work experience.
  • Strong MS computer skills (Word, Excel, Access, PowerPoint).
  • Five years of business administration experience within the capital equipment industry.
  • Fluent in Spanish and English, both spoken and written
  • Broad understanding of printing technologies
  • Experience in ERP systems (SAP experience preferred).
Job Benefits:

Goss International offers a comprehensive benefits package designed to meet the needs of employees.  Most benefits begin on the employees' first day of employment.

Location: Durham, NH, USA

Interested?  Please visit, http://www.gossinternational.com/index.php?src=jobs&srctype=display&refno=139 , to complete an Inquery.  The inquiry link can be found at the bottom of the page.

 

Gracia!

Details
Job Ref: 2014-CS2
Start Date: 06/26/2014
Hours: Full Time
Location: USA
Working Term: Permanent
Salary: $51,100 - 63,900
Application Deadline: 07/30/2014
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