Job Title: Bilingual Service and Parts Associate of Latin America
Category: Aftermarket: Parts
Keywords: Bilingual, Spanish, Latin America, SAP, MRP, Aftermarket
Summary of Position Responsibility: Provide direct assistance to Customers and Goss Agents in their respective product/market segment. Expand and grow new Service and Parts opportunities in the Latin American market (other market involvement as required). Serve as a liaison between customers, Sales, internal departments and internal inter-company organizations on parts orders, financial and schedule related issues.
Essential Duties and Responsibilities include the following:
Responsible for the coordination of customer orders from receipt of order to final payment.
Respond to customer parts requirements by identifying parts using mechanical assembly, machining drawings, electrical schematics and wiring documents and expediting them through Service Parts Operations Team.
Proactively grow parts and service revenue through direct marketing.
Negotiate parts packages for sale of Excess and Obsolete inventory reporting to customers’ Bill of Material.
Develop Social Media and Marketing Tools for cold calling and to make contact with dormant accounts.
Create customer history reporting to identify spending trends for customer review.
Coordinate all customer financial releases with Finance prior to material shipment.
Provide parts pricing quotes availability and shipping information to customer.
Enter parts orders into SAP order entry system, review orders for accuracy. Advise customer of changes in delivery or other issues that may occur.
Administer customer returns parts process following RA (Return Authorization) through origination.
Review and approve Agent/Dealer parts commission statements prior to Finance distribution.
Track and expedite assemblies and provide current delivery dates of purchased parts for open orders.
Respond to customers’ need of clarification requirements with regard to press equipment.
Compile data and statistical information and develop related reports for parts and service.
Travel to customer sites as necessary.
Arrange and manage customer visits to Goss facilities.
Assist in the planning and setup of trade show activities.
Knowledge & Experience:
Bachelor’s degree in Business Administration or equivalent work experience.
Strong MS computer skills (Word, Excel, Access, PowerPoint).
Five years of business administration experience within the capital equipment industry.
Fluent in Spanish and English, both spoken and written
Broad understanding of printing technologies
Experience in ERP systems (SAP experience preferred).
Goss International offers a comprehensive benefits package designed to meet the needs of employees. Most benefits begin on the employees' first day of employment.