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Job Title: Bilingual Customer Service Representative
Description
Job #2014-CS1
Category: Aftermarket: Parts
Keywords: Bilingual, Spanish, Latin America, SAP, MRP


RESPONSIBILITIES

  • Initiate proactive sales calls to customers to generate parts sales of all Goss products in order to maximize revenue and achieve individual and department sales targets.
  • Consistent customer calls to develop and maintain customer relations, obtain equipment information, solicit customer feedback and generate additional parts sales.  Make customer visits as required.
  • Create proposals for the sale of Obsolete and Overstocked parts to potential users.
  • Provide pricing quotes availability and shipping information to customer. 
  • Receive and handle internal and external customer calls; determine urgency of customer need. 
  • Identify correct parts from customer description using mechanical assembly, machining drawings, electrical schematics and wiring diagrams along with the Parts Research Team. 
  • Respond to customer parts requirements by identifying parts and expediting them through Operations to meet customer's needs.
  • Enter orders into SAP system; advise customer of changes in delivery or other problems that occur and review orders for accuracy requiring an understanding of shipping methods and order entry system. 
  • Follow-up on orders through purchasing and inventory management systems; expedite through Production Planning, Purchasing, Manufacturing or Engineering. 
  • Respond to customer off-hours emergencies on a rotating basis with the other members of the Goss Parts Team; process call to Service or initiate parts order and coordinate with Shipping to meet customer requirements.
  • Respond to customer requests for credit, parts returns, errors or warranty by issuing and processing Return Authorizations.  Follow-up on open Customer Service Requests.
  • Research recommended spare parts lists for new products to support Company and customer on-hand inventory.

 

 

Job Requirements:

QUALIFICATIONS

  • High school plus additional training equal to 2 years of college in an electrical and/or mechanical discipline
  • Working knowledge of SAP Management System; order entry including shipping methods systems
  • Good working knowledge of Microsoft Office
  • Knowledge and use of Research tools
  • Knowledge of technical printing operations and products
  • Able to navigate bills of material and read detail and assembly drawings
  • Minimum 3 years prior customer service experience
  • Ability handling multiple tasks and responsibilities simultaneously, dealing with critical situations
  • Fluency in Spanish required.
Job Benefits:
Goss International offers a comprehensive benefits package designed to meet the needs of employees.  Most benefits begin on the employees' first day of employment.
 
Location: Durham, NH, USA
 

Interested? Please visit, http://www.gossinternational.com/index.php?src=jobs&srctype=display&refno=138 , to complete an Inquiry.  The inquiry link is found at the bottom of the aforementioned webpage.
Details
Job Ref: 2014-CS1
Start Date: 06/26/2014
Hours: Full Time
Location: USA
Working Term: Permanent
Salary: $19.62 - $23.27
Application Deadline: 07/30/2014
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