Job Title: Bi-lingual Customer Service Representative - Chase Auto Finance
Our fast-paced call center provides quality customer service to Chase Automotive Finance customers on a national basis. The position requires sitting at a workstation, using a computer terminal and wearing a headset throughout the work period. Approximately 80-100 calls are handled within a work period; this represents a steady flow of calls throughout the day. Client service representatives must meet quality, productivity, and sign-in time measures as well as demonstrate the JP Morgan Chase Values. Paid classroom training that is a combination of classroom and training bay which involves taking live calls with management assistance. Due to staffing requirements, you are expected to be in your position for at least one year.
As a bi-lingual customer service representative you will have various job responsibilities including:
Ø Provide personalized service through telephone or written communication which meet or exceed client's time and quality expectations
Ø Have PC skills for accessing customer account information
Ø Process inquiries by proceeding through appropriate work flows determined by questioning and listening
Ø Be responsible for resolving financial and non-financial customer inquiries. For example, billing explanations and account maintenance
Ø Focus on understanding the firm's service policies, systems, legal compliance regulations, products and services to aid you in servicing our clients
Ø Incoming calls must also be categorized in order to provide management with account trends.
Ø Must Be Fluent in Spanish
Ø Minimum of one year of related general clerical experience
Ø Oral communications skills
Ø Writing skills and reading skills
Ø Flexibility, adaptability; Ability to work in fast paced environment
Ø Strong client focused mindset
Ø Strong problem solving and decision making skills