Customer Contact Representatives are the key to our organization's success. They are the primary point of contact for our customers. Many of our Representatives answer inbound calls, selling products and services to the card members while others support card members that are past due on their accounts. Some of our Customer Contact Representatives monitor credit card activity protecting our card members from credit card fraud.
Always the first one your friends call for support? Why not be that for customers too? Consider a Customer Service position. You'll help customers with their needs and builds great relationships along the way. As a Citi Customer Service Representative you'll spend your day interacting with customers. You may find yourself in a telephone position, a correspondence position, or one that combines methods of communication. You'll interact with customers to provide them with information in response to their inquiries. You'll also research and resolve their service-related problems. Every interaction is an opportunity for you to use your problem solving and relationship building skills to answer customer questions.
Sales and Service
You're known for your outgoing personality and great communication style - so check out a sales and service position. As a Citi Sales and Service Representative you'll spend your day talking with customers over the phone. You'll encourage customers to take advantage of additional Citi products and services that will enhance their Citi experience. Every call is an opportunity for you to use your sales and relationship building skills to partner with customers and help them understand the benefits of additional Citi offerings.
Excellent communication and persuasion skills.
Creative problem solving skills.
Experience working in fast-paced work environment.
Proficiency with Windows based applications.
Sales experience is desirable.
High School Diploma/GED or equivalent work experience
Sales and Service positions require SAFE Act licensure:
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.
Citigroup is an Equal Opportunity Employer M/F/D/V.